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Refund & Cancellation Policy

In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.

We plan each project by dividing work into milestones.

All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.

As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.

In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.

No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.

There are no partial refunds for projects mid way through a milestone phase.

No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.

SEO and digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.


  • SEO Services

SEO results will be visible by the end of 1st month of SEO on major search engines.
The client must not change the website or source code without the SEO provider’s clearance i.e. Ace Web Studios.
Inbound links which will be placed should not be removed from website or source code without SEO provider’s clearance.
During the tenure of SEO, minimum 50% of exact/similar keywords will be visible on the 1st page of major search engines.
100% advance payment to be done for SEO.

  • Domain Names

There will be no refund on the purchase of any domain name from Digital247. Once payment has been made, the domain is automatically registered from our end and that can not be reversed.

  • Web Hosting Services

On any web hosting product purchased from Digital247 we provide 30 days money back period with gurantee. In this scenario the amount for the first month will be deducted from the total amount and rest of the left amount will be refunded to the customer account without any question been asked from our end. We follow the policy “If you’re not satisfied, for any reason, within 30 days you get a refund. “We don’t want your money if you’re not amazingly happy. Hassle-free”

  • Payment Gateway

The refund can be done in case something went wrong from our end or either from client’s end before the activation of the merchant account. After the activation of the account, NO REFUND is available and Digital247 is not liable for any kind of refund.

  • Refund Terms and Conditions
  1. There are no refunds on domain registrations, Bulk SMS, Bulk Email, Website Designing, SSL Certificates. Refund requests for shared and reseller accounts after the initial 30 days non-conditional money back period will be refunded on a prorated basis of any unused time.
  2. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
  3. Domain Name Registration / Domain Transfer or other domain related services is NOT refundable. Once you purchase your Domain Name, you are its owner and it cannot be “returned” until the duration of the domain term has expired.
  4. Digital247 also reserves the rights to cancel your account any time without any notice and refund.
  5. Changes to the Terms of Service / Acceptable Use Policy (TOS / AUP) / Privacy Policy Digital247 reserves the right to revise its policies at any time without notice.

Before placing order please read our terms / privacy policy / refund policy.

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